![]() This saves agents a tremendous amount of time by eliminating the need to manually type responses every time a customer asks a question. Agents can then use the response directly or edit it before sending it out. These suggestions include text, relevant emojis, and brand approved assets. Smart Response Recommendations reads the ongoing conversation with the customer and then offers the agent three suggested responses. Smart Response Recommendations in Sprinklr Service : Customer care agents no longer have to search for a reply script and manually respond to every single query. The following features enhance the breadth of Sprinklr’s AI capabilities: But, for Sprinklr’s healthcare customers, the AI is trained to understand that the word “sick” has a negative sentiment and relates to health. For Red Bull, Sprinklr’s AI is trained to understand that a comment with the word “sick” means that a customer is expressing something good and positive. Sprinklr has the only AI model trained specifically for 40+ industries in 100+ languages – including finance, healthcare, and retail – to help brands easily understand what customers are saying. The Solution: Smart Response Recommendations and Smart Response Compliance In order for brands to gain insight from a massive volume of customer conversations and improve efficiency, they need AI that can automate data analysis and decisions at a scale and speed way beyond human ability. It’s impossible for brands to understand and act on public customer data if they are manually sifting through it. Brands need to be able to listen to public conversations, learn from them, and use these insights to show customers love with personalized experiences. These internet users are publicly posting about brands and directly messaging them at all hours of the day, across a number of different channels. The Problem: Growing Amount of Data and Increasing Consumer Expectations If you have Sprinklr, you have AI capabilities to automate marketing, advertising, research, customer care and engagement use cases in all major languages, including Chinese and Japanese. AI is embedded in all of Sprinklr’s products, available at no extra cost. Today, only Sprinklr is making AI easily accessible for customer experience management at scale. New York, NY – Septem– Sprinklr, the world’s first Unified Front Office for Modern Channels, announced two new Sprinklr Intuition AI capabilities that automate a high volume of decisions and actions to help brands increase revenue, reduce costs, and manage risk: Smart Response Recommendations for customer care and Smart Response Compliance for brand engagement. ![]() Global brands such as L’Oréal, McDonald’s, Microsoft, Procter & Gamble and Verizon are using Sprinklr Intuition AI to create memorable customer experiences at scale Microsoft reduced the cost of customer engagement by six figures and reduced average response time across social media by 29 percent with Sprinklr Intuition AI Sprinklr Launches AI-Powered Smart Responses for Brand Engagement and Customer Care ![]()
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